Securely Protecting Your Privacy
At Knee Surgery Turkey, a brand of Healing Journey®, we are committed to protecting your privacy and handling your personal data with the highest level of care, confidentiality, and security.
Your personal data is stored securely and shared only with relevant doctors, hospitals, laboratories, and authorized institutions when necessary for treatment planning, medical follow-up, legal compliance, and service delivery.
We process your information in accordance with Law No. 6698 on the Protection of Personal Data and our internal privacy and security standards.
Clarification Notice
Law No. 6698 on the Protection of Personal Data
In accordance with Law No. 6698 on the Protection of Personal Data, HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY (“Healing Journey®”), acting as the data controller, places great importance on the protection of personal data and the privacy of private life.
Within the scope of our services, treatment coordination activities, website operations, and commercial relationships, your personal data may be processed in compliance with the law, the principles of honesty, proportionality, data minimization, and purpose limitation.
Your data may be collected, recorded, stored, preserved, maintained, updated, classified, disclosed, or transferred to third parties only to the extent permitted by applicable legislation and only for the specific purposes for which it was obtained.
Data Controller and Representative
HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY
BİNBİREVLER MAH. 4728 SOKAK NO: 3/2
MERKEZ / ISPARTA / TURKEY
Categories of Personal Data We May Process
1. Identity Data
Name, surname, Turkish identity number, signature, mother’s and father’s name, place and date of birth, registration information, identity card details, marital status, nationality, social security number, tax identification number, passport copy, driver’s license copy, employee card, and similar identification data.
2. Communication Data
Telephone number, mobile number, home address, e-mail address, and other contact details used to communicate with you.
3. Health Data
Medical history, diagnosis, epicrisis, anamnesis, prescriptions, treatment plans, laboratory results, physician evaluations and comments, medical reports, pregnancy status, disability status, genetic disease information, medication records, lifestyle data such as smoking or alcohol use, and other health-related records.
4. Biometric Data
Palm print, biometric test data, genetic test results, and related information where applicable.
5. Audio / Visual Data
Photographs, audio recordings, camera recordings, and copies or scans of identity documents.
6. Financial Data
Bank account number, IBAN, card information, bank details, invoices, payment information, and current account records.
7. Signature Data
Wet signature, e-signature, signature copies or scans, and signature circulars or statements where relevant.
8. Occupational Data
Information relating to your workplace, profession, or occupational status.
9. Education Data
School information, education history, vocational training, and personal training information, where necessary.
Purposes of Processing Your Data
Your personal data may be processed for purposes including, but not limited to, the following:
- Planning, coordinating, and delivering medical diagnosis, treatment, care, and follow-up services.
- Providing preventive medicine, early diagnosis, and health service management.
- Complying with legal and regulatory obligations under applicable health, finance, and consumer laws.
- Managing appointment requests, confirmations, reminders, and patient communication.
- Providing online and live support services.
- Responding to your questions, requests, and complaints.
- Carrying out invoicing, payment, accounting, and financial reconciliation processes.
- Coordinating with contracted hospitals, physicians, laboratories, and service providers.
- Measuring patient satisfaction, conducting surveys, and improving service quality.
- Performing analysis, reporting, risk management, and quality improvement activities.
- Ensuring website security, functionality, performance, and personalization.
- Conducting customer relationship management, after-sales support, advertising, marketing, and campaign promotion activities where permitted by law.
- Maintaining records, archives, and legally required documentation.
- Following up on legal matters, court decisions, and reporting obligations.
- Planning and executing information security, business continuity, and internal operational processes.
- Using data for scientific studies or statistical analyses where legally permitted and appropriately protected.
- Providing information to authorized public institutions and organizations where required.
- Managing communication handled by our assistants and call center teams.
Domestic Transfer of Your Data
In line with the purposes explained above and within the framework of Articles 8 and 9 of Law No. 6698, your personal data may be shared, by taking the necessary technical and administrative security measures, with relevant public authorities and organizations including the Social Security Institution, the Ministry of Health, Provincial Health Directorates, public prosecutors’ offices, courts, enforcement directorates, contracted laboratories, affiliated companies, contracted physicians, and online service providers, where necessary for treatment, legal compliance, defense of rights, and service delivery.
Transfer of Data Abroad
Your personal data obtained within the scope of membership agreements, distance sales agreements, treatment coordination services, or similar contractual relationships may be transferred abroad in accordance with Articles 8 and 9 of Law No. 6698, provided that the required security measures are taken.
Such transfers may be made to countries declared by the relevant authority to provide adequate protection, or otherwise on the basis of your explicit consent and only to the extent necessary for the purposes described in this notice.
Method and Legal Basis for Collecting Personal Data
Your personal data may be collected through our website, contact forms, online consultation forms, e-mail, telephone, messaging channels, contracts, and other communication tools you use to contact us or share information with us.
Data is collected for the purposes of fulfilling our legal obligations, carrying out healthcare and treatment coordination services, performing contractual obligations, protecting the legitimate interests of our company, and ensuring that our commercial and operational activities can be conducted effectively.
Such data may be securely collected and processed in physical or electronic environments based on the legal grounds set out in Article 5/2(c), Article 5/2(f), and Article 6 of Law No. 6698, and where required, based on your explicit consent.
Your Rights Under Article 11 of Law No. 6698
As a personal data owner, you have the right to:
- Learn whether your personal data is processed.
- Request information if your personal data has been processed.
- Learn the purpose of processing and whether your data is used accordingly.
- Know the third parties to whom your data is transferred domestically or abroad.
- Request correction of incomplete or inaccurate personal data.
- Request deletion or destruction of personal data when the reasons requiring processing no longer exist.
- Request notification of correction, deletion, or destruction actions to third parties to whom data was transferred.
- Object to a result against you arising from analysis of your data exclusively through automated systems.
- Request compensation in case of damage due to unlawful processing of your personal data.
Requests submitted to HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY will be answered free of charge within 30 days at the latest, depending on the nature of the request. If the process requires additional costs, a fee may be charged according to the tariff determined by the Personal Data Protection Board.
Application Methods
Personal Application
You may apply in person by verifying your identity at our company address, or through a proxy by presenting a valid power of attorney. Applications may be submitted using a petition or application form with a wet signature.
Address:
HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY
BİNBİREVLER MAH. 4728 SOKAK NO: 3/2
MERKEZ / ISPARTA / TURKEY
Please write “Information Request under the Personal Data Protection Law” on the envelope.
Application by Mail
You may send a wet signed petition or application form by mail. If the application is made through a proxy, the original power of attorney must also be enclosed.
Address:
HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY
BİNBİREVLER MAH. 4728 SOKAK NO: 3/2
MERKEZ / ISPARTA / TURKEY
Please write “Information Request under the Personal Data Protection Law” on the envelope.
Application via Notary Public
You may apply personally or through a proxy via a notary public. Please indicate the preferred method for receiving the response.
Address:
HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY
BİNBİREVLER MAH. 4728 SOKAK NO: 3/2
MERKEZ / ISPARTA / TURKEY
Application via Registered Electronic Mail (REM / KEP)
You may apply by sending a petition signed with your electronic signature from your registered electronic mail address.
E-mail: mehmetcalliogluozelsaglikhizmetleri@hs01.kep.tr
Please use the subject line: “Request under the Personal Data Protection Law”
Application via Electronic Mail
If you have previously provided your e-mail address to our company, you may submit your request via that address.
E-mail: mehmet@bricks.onvision.studio
Please use the subject line: “Request under the Personal Data Protection Law”
Storage of Personal Data
Your personal data may be stored for as long as necessary for the purposes for which it is processed, or for the period required by the applicable legislation, contractual obligations, or legitimate business needs.
If the legal basis or purpose for processing no longer exists, and there is no other legal requirement for retention, your data will be deleted, destroyed, or anonymized in accordance with the law.
Request to Update Your Information
The personal data we obtain from you must be accurate and up to date where necessary. If any of your information changes, you may notify the relevant department of our centre so that your records can be updated accordingly.
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