Terms Of Service

1. Introduction

These Terms of Service govern your use of the services provided through kneesurgeryturkey.com and related communication channels operated by Healing Journey®. By using our platform, submitting inquiries, booking services, or otherwise engaging with us, you acknowledge that you have read, understood, and accepted these terms.

2. Services Offered

Knee Surgery Turkey provides medical tourism facilitation and patient support services, which may include:

• Medical consultation coordination
• Treatment planning support
• Hospital and physician matching
• Accommodation arrangements
• Transportation and transfer coordination
• Travel-related assistance
• General support before, during, and after treatment

We act as a facilitator between patients and healthcare providers and support users throughout the medical travel process.

3. User Responsibilities

By using our services, you confirm that you are of legal age and have the legal capacity to enter into binding agreements.

Users are responsible for:

• Providing complete, accurate, and truthful personal and medical information
• Ensuring that documents, reports, and medical records shared with us are authentic and up to date
• Complying with all applicable laws and regulations related to the use of our services
• Reviewing treatment-related information carefully before making any medical or travel decisions

4. Booking and Payment

Users may request or book consultations, treatments, accommodation, transportation, and related services through our platform or with the assistance of our team.

Payment terms, methods, schedules, deposit conditions, cancellation terms, and refund policies are described on our website or communicated directly during the booking process.

All prices are shown in the specified currency and may be subject to change without prior notice unless otherwise confirmed in writing.

5. Medical Information and Consultation

Users must provide accurate and complete medical information to enable proper coordination of consultations and treatment planning.

You acknowledge and accept that:

• Online consultations may have limitations
• Remote evaluations may not be sufficient for final diagnosis or treatment decisions
• In-person examinations, imaging, laboratory testing, or additional specialist review may be required before any medical procedure is confirmed

Medical decisions remain the responsibility of the relevant healthcare professionals and institutions.

6. Privacy Policy

We collect, store, process, and protect personal information in accordance with our Privacy Policy and applicable data protection laws.

We take reasonable technical and organizational measures to protect user data and respect your rights relating to access, correction, deletion, and lawful processing of your information.

7. Intellectual Property

All content on kneesurgeryturkey.com, including but not limited to text, design elements, branding, graphics, logos, icons, website structure, and other intellectual property, is owned by or licensed to Healing Journey® unless otherwise stated.

You may not copy, reproduce, republish, distribute, modify, or exploit any material from this website without prior written authorization.

8. User Conduct

Users must use our platform lawfully, respectfully, and in good faith.

The following conduct is prohibited:

• Fraudulent activity or misrepresentation
• Impersonation of another individual or entity
• Submission of false, misleading, or incomplete information
• Transmission of spam, harmful content, or unlawful materials
• Any conduct that disrupts the operation, security, or integrity of the platform
• Abusive, threatening, or disrespectful communication with our staff, partners, or healthcare providers

9. Liability and Disclaimers

We strive to provide accurate information, reliable coordination, and professional support. However, we do not warrant or guarantee that all information, services, or outcomes will be complete, error-free, or uninterrupted.

By using our services, you acknowledge that:

• Medical outcomes may vary from patient to patient
• All medical procedures involve inherent risks
• Final treatment suitability and outcomes depend on the healthcare provider’s evaluation and clinical judgment
• Travel, accommodation, and related third-party services may be affected by circumstances beyond our control

Use of our services is at your own risk, to the extent permitted by applicable law.

10. Termination of Services

We reserve the right to suspend, restrict, or terminate access to our services at our sole discretion, with or without prior notice, including in cases of breach of these Terms of Service, misuse of the platform, or unlawful activity.

Upon termination, you must immediately cease using our services and remain responsible for any outstanding obligations incurred before termination.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the Republic of Turkey.

Any disputes arising out of or relating to these terms or the use of our services shall be resolved through arbitration, mediation, or other lawful dispute resolution mechanisms in accordance with the laws applicable in Antalya, Turkey, unless mandatory law requires otherwise.

12. Updates and Modifications

We reserve the right to update, revise, or modify these Terms of Service at any time.

Where appropriate, significant changes will be communicated through our website or other relevant channels. Your continued use of our services after such updates constitutes acceptance of the revised terms.

13. Miscellaneous

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

These terms constitute the entire agreement between you and Healing Journey® regarding the use of our website and services, unless otherwise expressly agreed in writing.